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Definition 2/2
There are very different triggers for change in the workflow and organizational structures, e.g. the joining, separation or introduction of new fields of work (merger), the introduction of new processes, systems and concepts (process engineering, cost reduction, lean management, quality management, Six Sigma, etc.) And it is the people who have to carry the burden of these often very complex changes.
Change often leads to uncertainty, not only for the affected employees but also for the managers in charge.
According to Fatzer, Change can be divided into seven phases: Shock, Denial, Understanding, Acceptance, Testing, Knowledge and Integration.
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